Privacy Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at estore@inash.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at estore@inash.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at estore@inash.org.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at estore@inash.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at estore@inash.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at estore@inash.org.
Terms of Service, Shipping Policy, and Exchange & Returns Policy
— Inash Al-Usra Society —
Overview
This website is operated by Inash Al-Usra Society in Al-Bireh. Throughout the site, the terms “we,” “us,” and “our” refer to Inash Al-Usra Society. Inash Al-Usra Society provides this website, including all information, tools, and services made available through it to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms only.
Section 1 – Online Store Terms
Any dispute or claim arising out of or relating to this website shall be governed by and construed in accordance with the laws of Palestine. Palestine is our country of domicile.
If you make a payment for our products or services on our website, the details you are required to provide will be transmitted directly to our payment service provider via a secure connection.
The cardholder must retain a copy of the transaction records and the merchant's policies and rules.
We accept online payment by credit/debit card (Visa) and (MasterCard) in United States Dollars (or any other mutually agreed currencies).
By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your country of residence, or that you have reached the age of majority and have given your consent to allow any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including without limitation copyright laws).
You must not transmit any worms, viruses, or any code of a destructive or malicious nature.
Any breach or violation of any of these Terms will result in immediate termination of your services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted, and may involve:
transmissions over various networks; and
changes to conform and adapt to the technical requirements of connecting networks or devices.
Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms in any way.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Shipping Policy
Shipping
Once your order has been processed and shipped, you will receive a confirmation email including the shipment's tracking number.
All our products are shipped via Tornado Company from Inash Al-Usra Society in the Ramallah and Al-Bireh Governorate to your chosen destination within Palestine. Delivery typically takes between two (2) and five (5) business days, depending on your location.
Additional shipping fees may apply to orders shipped outside Palestine.
Customs Duties
Customs duties or import taxes may be imposed on the order depending on the country or region to which it is shipped.
Inash Al-Usra Society bears no responsibility for any customs duties, taxes, or additional costs that may arise from the shipping process. We advise you to contact the customs authorities in your country to determine the total expected cost before completing your purchase.
Gift Wrapping
Found a product you love and would like to give as a gift?
You may select the gift-wrapping service and add a personal message at checkout, at no additional charge.
Exchange and Returns
Within Palestine: you may return or exchange your purchase within seven (7) days of the date of receipt of the order.
Outside Palestine: you may return or exchange your purchase within fourteen (14) days of the date of receipt of the order.
If you wish to return or exchange a product, please follow these steps:
1. Send an email to estore@inash.org explaining the reason for your return or exchange request, including your full name, address, and order number.
2. Once your request has been approved, we will send you an email confirming approval of the return, along with the necessary instructions and the shipping address for returning the product.
The product must be:
Unused or unworn.
In its original condition.
In its original packaging.
